Frequently Asked Questions
Find answers to common questions
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find the perfect fit based on your measurements.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly; however, you can request a cancellation within 30 minutes of placement by contacting our support team.
How should I care for my garments?
Each item features a care label with specific instructions. Generally, we recommend cold washes and air drying to preserve fabric quality.
Do you offer international shipping?
Yes, VOLCANO eCigs ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Are your materials sustainably sourced?
We are committed to ethical fashion and prioritize working with suppliers who adhere to fair labor practices and sustainable material sourcing.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with photos of the damage, and we will arrange a replacement at no cost.